Policy & Terms

GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to all transactions made online with Vanbriel Yuan bvba. Please read carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Belgian law, and all disputes between the parties shall be exclusively settled by the Belgian courts. Nothing in these General Conditions shall be deemed to affect your statutory rights.
By making use of this website, you accept these General Conditions. All transactions with Vanbriel Yuan bvba are subject to these General Conditions.

ORDERS
To purchase a product, you first need to add it to your shopping basket. Once you have added your desired products to your shopping basket, you need to enter your contact and invoicing details. Then, you have to provide us with all necessary details for the payment of the products. We accept orders through online transactions (secure server). All transactions using credit and debit cards are subject to verification and the authorization of the card issuer. Orders without valid payment in the name of the registered card holder will not be accepted or processed.

PRICES
All prices are stated in EUROS (€). They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without prior notice.

WARRANTY
All offered products are subject to warranty against manufacturing or material defects. The warranty lasts 24 months, starting from the date of the original invoice. Defects caused by accidents, negligence or injudicious use are not covered by the warranty. To make a warranty claim, you need to return the item. Together with the completed return note and a copy of the order confirmation, send it to our office:

Vanbriel Yuan bvba – ecoBirdy
Riemstraat 10
2000 Antwerp
Belgium

Please contact us in advance and indicate clearly where is the defect. Al items must be returned clean and dry, otherwise they will be returned to you without further action being taken.

PRODUCTS
Products are only for sale, unless stated otherwise, and are not always available. Due to the fact that we’re producing with recycled material the colours may vary due to production technique.

SHIPPING
Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 25 days following the day after the order was placed. All goods are supplied subject to availability. If we are unable to deliver your goods within 25 days, we will notify you immediately and inform you of the expected delivery date. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipping, you are required to notify us and return the items within 14 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.

RETURNING AND EXCHANGING ITEMS
If you wish to return or if you have decided not to keep it, please request a return by email info@ecobirdy.com and return this to us within 14 calendar days, together with the items in their original packaging. All goods must be returned in new and unused condition. The customer is responsible for sending the goods.

RIGHT OF WITHDRAWAL

You have the right to withdraw from the agreement within a period of 14 days without indicating the reasons.

The right of withdrawal expires after 14 days you or a third party appointed by you, other than the carrier, takes physical possession of the last batch or article.

In order to exercise the right of withdrawal, you must inform Vanbriel Yuan bvba, info@ecobirdy.com about your intention to withdraw from this agreement, through explicit declaration (e.g. through mail or email).
In order to comply with the withdrawal term, please send the notice relative to your decision to exercise the right of withdrawal before the right of withdrawal period expires.

FORCE MAJEURE
We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labor disputes or any other circumstances that are reasonably beyond the company’s control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer’s liability will be limited to the value of the items already delivered, increased by any associated shipping costs.

COMPLAINTS
All complaints and comments can be sent to info@ecobirdy.com. We will use our best to deal with your complaint within 10 working days. All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law and in disputes only the competent Belgian courts are competent. If, for reasons of international law, other laws apply, in the interpretation of current general terms and conditions, first and foremost, the Belgian Law on Market Practices and Consumer Protection will be used.

COPYRIGHT
The content of this website and any other publications of Vanbriel Yuan bvba or ecoBirdy. are the property of Vanbriel Yuan bvba. Reproduction is strictly prohibited without authorization.

CO-FUNDED BY THE COSME PROGRAMME OF THE EUROPEAN UNION
“The content of this website represents the views of the author only and is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Executive Agency for Small and Medium-sized Enterprises or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.”