Return, Refund & Exchange

You have the right to cancel your order without giving any reason within 14 days after delivery as stated in our Terms & Conditions. Kindly notice that shipping costs are non-refundable if the reason for returning is a personal preference. Returning shipment, in any case, should be arranged and paid by the buyer.

To be eligible for a return, your item must be unused and in the same condition it was when you received it. It must also be sent back in the original packaging in the original state.

 

Please find the instructions below:

  1. Send us an email with your order number to inform us that you are going to return your order. 
  2. After you receive a reply from us, you can arrange the shipping of the product to our address below in Belgium, at your expense.

 

ecoBirdy address:

Oudeleeuwenrui 36A

2000 Antwerp

Belgium

Telephone number: 

+32(0)32464640

Opening hours: 

Monday to Friday 10am to 5pm

 

Please be advised that the product should be returned undamaged, and all the applied shipping expenses and import duties to Belgium would be at your charge. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The estimated cost of return depends on a number of factors and cannot be precisely predicted by us. But a realistic estimate is: within Europe: 50 EUR if the box size is below a total length of 200cm, and 100 EUR if the box size is above a total length of 200 cm. Outside of Europe: 200 EUR if the box size is below a total length of 200cm, and 300 EUR if the box size is above a total length of 200 cm. 

We may make a deduction from the reimbursement for loss in value of the products if the loss is the result of unnecessary handling by you, or any additional costs incurred as a result of you not respecting our return shipping instructions.

You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item otherwise.

 

 Please use the information in the table below to calculate your shipping cost

 

ecoBirdy return details

 

Product name

HS-code


Box dimensions (CM)

Weight (KG)

Origin country

L

W

H
Charlie Chair
94018000
40
40
52
3,5
IT
Luisa Table
94037000
77
58
52
7,9
IT
Rhino Lamp
94037000
43
25
29
1,9
IT
Kiwi Container
94037000
71
44
52
6,7
IT
2 Charlie + 
1 Luisa Set
94037000
77
58
52
15
IT
The Family Set
94037000
77
58
52
11,5
IT
71
44
52
6,7
IT
Charlie + Coral Set
94037000/ 630130
40
40
52
4,5
IT / 
BE
Richard Armchair
94018000
75
62
55
10
IT
Judy Side Table
94037000
42
38
34
3,5
IT
Richard + Judy Set
94037000
75
62
55
14
IT
Frost H35
94038900
82
75
8
13,7
BE
Frost H46
94038900
82
75
8
13,7
BE
Frost H74
94038900
82
75
8
13,7
BE
Coral Blanket S
630130
28
21,5
5
1
BE
Mabo Plate 3
392410
23
23
10
0,9
BE
Mabo Plate 6
392410
23
23
16,5
1,5
BE